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jamesdeanreeves
Newborn
Posts: 3
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Posted: Wed Jan 24, 2018 4:37 am Trying to contact support for a pre-sales question, and it asks to "Please enter the text you see in the image into the textbox below." - but there is no textbox - this is in FF, Chrome & IE. When I click Submit, it says "CAPTCHA phrase does not match". There is no captcha box! Nice... I can't contact support for a pre-sales question, so why would I want to give them my money if I can't get support? This is bad. |
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LinkAssistant
Site Admin
Posts: 5612
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Posted: Wed Jan 24, 2018 9:22 am Can you please specify which contact form do you use to contact support? Do you try to submit a ticket on our support page here: https://www.link-assistant.com/support/ ? also, can you upload a screenshit please how the submit form looks like on your end? |
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jamesdeanreeves
Newborn
Posts: 3
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Posted: Wed Jan 24, 2018 1:40 pm Yes, I'm going to that URL in your message, which I tried to paste it in here and was rudely told I'm "not allowed to post URL's"! I don't see any way to "upload" the "screenshit", other than publishing it via a url and including the url inline here, but if I'm not "allowed" to post a URL.... 
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LinkAssistant
Site Admin
Posts: 5612
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Posted: Thu Jan 25, 2018 1:53 pm Thanks for the feedback. Can you please try to submit a ticket once again - we have fixed the issue with captchas. |
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jamesdeanreeves
Newborn
Posts: 3
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Posted: Thu Jan 25, 2018 2:07 pm Quote:
Thanks for the feedback. Can you please try to submit a ticket once again - we have fixed the issue with captchas.
Thank you! It works now!
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