Hi there,

I have been using your software for a while.

What is so frustrating, and is leading me to consider other software, is that the backlinks are only accurate to the URL on Yahoo - as you have mentioned in reply to other posts. But when I run the Google operator 'link:' I get a whole host of backlinks that Spyglass simply doesn't pick up.

Now this is false advertising as one of your sales pitches (I read somewhere) was that Spyglass aggregated all the backlinks without having to query search engines with search engine operators.

Can you please fix your tool, or give us a solution that we may have missed?

Look forward to hearing from you.
Many thanks.

Are you sure you did not confuse something about the way our software operates? Contrary to what you have said SEO SpyGlass does query the search engines to get relevant and up-to date backlink information.

According to our tests Google is fully functional in SEO SpyGlass now, so the problem you have experienced might be caused by some settings' issues. We would appreciate if you let us help you sort the issue out. Please click Help -> Send project to support so we take a look at the links you have harvested and try to reproduce any errors that could have taken place and fix them for you.

Many thanks - your update seems to have made a improvement. Much appreciated. Also love the RankTracker update too.

Hi,

I just downloaded the software and am having the same problem. Only getting Yahoo results.

What settings should I watch out for to get full Google results ?

Here's a list of most frequent reasons for that:

http://www.link-assistant.com/support/i ... d=29&nav=0

Also please make sure that backlinks can be found in SEs other than Yahoo as well (you can use the "link:domain" operator to check that).

Hi,

First up, please remove about 30% of your brain cells when answering this, as I am a newbie and am most likely doing something wrong. (In other words, be gentle with me).

Two issues...

ISSUE #ONE
I get Yahoo results (Well, sort of. See issue #2 below), but NO Google Australia results. It tries for about 2 seconds, then comes up with an alert saying "SEO Spyglass could not find any backlinks for the site you specified" and link to the 'help'.

I have checked (I think) the advice from Link-Assistant such as human emulation, but it just won't do it. There is a connection. And I've typed the url in correctly as it works for Yahoo.

I don't think I have been bumped off Google, as Rank Tracker is working fine from the same computer.

I tried turning off Yahoo, and using Google only, but get the same result. Also tried letting it sit for 24 hours, tried using a Wireless Stick and from home and office.

All are no good.

Any ideas anyone?

ISSUE #TWO
When running Spyglass with Yahoo selected, it works sorta fine.

When I say 'sorta', I get a result showing backlinks from client's sites we have built back to our site and from a number of forums where I have posted — but very few from articles I have been putting out for four weeks now using Unique Article Wizard.

I know the articles are there, (I have found them on Google and clicked the links back to our site), but Spyglass doesn't see them. And many are a month old.

Is this normal?

Any help on these two issues would be gratefully received.

Thanks,

Jerry

Thanks for the question!

Would you mind posting a link to your site here? Or at least PM it to me...

First question - Yahoo really does often give out backlinks when Google does not. You can always go to Google and check how many links there are to your site using the link:yoursite.com operator.

Also please take a look at the video where Matt Cutts explains why Google returns very few backlinks:

http://www.youtube.com/watch?v=TjQ2QVQpaK0

Try adding Blekko to your project - that new search engine usually returns a lot of data.

Second question — the links might be there and already indexed by Google, but still not appear in the backlink list that the search engine returns. Eventually these backlinks will appear in your project as you rebuild it. For now you can create a new project using these links via File -> New Project (Expert Options) -> Enter backlinks manually. Or, if you have LinkAssistant, you can create a project for your site and paste those links as "partners" to verify them and calculate their value.