Post subject: SEO Spyglass won't start after update to 4.2.8
Posted: Thu Apr 14, 2011 4:02 pm
Newborn
Posts: 1
Online
Hi Has anyone had an issue where Spyglass won't start after updating to version 4.2.8?
We're having an issue where the program will start but the window remains blank and the tile on the toolbar and the program bar remain blank except for the icon.
Spyglass Version 4.2.8 Windows Vista for Business (32bit), Service Pack 1
We're having an issue where the program will start but the window remains blank and the tile on the toolbar and the program bar remain blank except for the icon.
Sounds like the new version hasn't been installed properly. Please try the following:
1. Exit SEO SpyGlass (if it's running) 2. Open the Task manager and end all "javaw" processes (if there are any) 3. Uninstall the application through the Control Panel or by launching the 'Uninstall.exe' file in its installation folder on your C:\ drive
After that please restart your computer and re-install SEO SpyGlass. It would also be a good idea to update JRE before doing it - you can find detailed instructions in this post.
If the error persists after the re-installation, please let us know and we'll look into your antivirus settings.
We're having an issue where the program will start but the window remains blank and the tile on the toolbar and the program bar remain blank except for the icon.