My LivePlan has expired and I can't perform any queries. Is there any way I can continue to run the queries or do I need to extend the Live Plan? I see you support 327 search engines, I'm interested in only 3 of them. Is there a cheaper Live Plan for 3 engines only?

I am in the same situation as you coohle where I only use 3 search engines. I purchased the Rank Checker Enterprise version and am personally not interested in "updated algorithms" that the Live! Plan subscription offers. I paid plenty for the application and found it useful, however I feel as though I'm being held hostage against my own software because I can't continue using it until I extend with a Live! Plan Subscription. I find it interesting that staff for Link Assistant has not addressed the above post from April 17, 2008. I do find it unreasonable to shut down an application that I paid for fully because I don't continue with having algorithms updated - I should at least be able to continue using Rank Checker with outdated algorithms. If I find that the software is useless with out updating it, then I would consider a Live!Plan. However, let me decide - don't just cut off the app, a simple prompt with reasoning and the choice to continue using it is all that's necessary.

Any Link Assistant Staff care to reply???

No, you can't.... there was a long thread where we all complained about how misleading the website is and it looks like they deleted it.... not cool.

Guys, this has been a long and not so fruitful talk. If we allow to exclude some users that prefer to be excluded from the updates - in 2-3 weeks they will be getting all the "n/a" or "not in top 100" results. That would create even more hassle. That is why we are blocking the software.

I just found this thread, but could not find anything in the email I received after purchase that an on-going subscription commitment was required to even use the program. Here is what I received:

"As our customer, you are eligible for FREE bug fixes for life, a 6
months subscription to the Rank Tracker Professional Live! Plan, plus
FREE Customer Support Service to answer any Rank Tracker-related
request you might have."

I can understand that from a support perspective that the subscription plan is something you might want to encourage, but to be frank, if I knew up front that the program would NOT WORK if I did not subscribe, I would not have purchased. I guess this part:

"you are eligible for FREE bug fixes for life"

is not true - it should read:

"you are eligible for FREE bug fixes for life, as long as you subscribe to our Rank Tracker Professional Live! Plan"

All in all I find it to be a bit deceptive - the first time I heard about your "Live Plan" was when it was going to expire in 30 days. If I had a been a regular user of Rank Tracker, I can see where now that I would have had 5 months of history built up in the app, I might have felt that I had no option but to subscribe to your subscription plan. As it is, I'm glad my use of the app was limited.

My recommendation to you would be to:

- allow the program to continue to function after the "live plan" has expired (no offense, but I don't buy your reasoning for locking it - if your product is going to cause support headaches for you, that's your problem - not mine)

- alert the user when they run the program that support is no longer provided - this allows the user to make their own decision on whether or not to continue to use a program that THEY PURCHASED and own.

I realize this post will likely go unanswered, but I want to share some honest feedback for you and encourage you to change your stance on this issue - although based on your previous response (and indication that this is fruitless), I'll most likely be uninstalling the software and simply not recommending it to my users.

- Brian

Can you provide some proof to back this up?

If you can successfully, you would eliminate plenty of further questioning down the road.

If you can't, it would only be a matter of time before the numerouse complaints would catch like a wild fire and your products lose credibility with the masses.

Nonethless - Brian is right on the money - your description is deceptive and needs to be re-written so that there are no surprises, I'm not sure how many times it needs to be stated by customers...

Also, is it true that you deleted the thread that TraceRichardson was refering to? Why? if the question was resolved there should be no reason to delete it. The picture being painted here is not a good image to say the least...

I want a refund.

unknown007

Whenever a search engine algorithm changes we get a lot of e-mails from customers saying "can't get google results", "can't get yahoo results", "can't get yahoo results" etc. That's when we start fixing it and release an update in several hours.

If you want - please give us some way to contact you fast (some messenger or whatever), and whenever a search engine algo gets broken but an update is not released yet you'll perform searches. that way you'll see that no data is gathered indeed. How does that sound?

I too purchased Rank Tracker unaware that there would be an ongoing subscription required just to continue using it. Your marketing is deceptive and you know it, which is why you are ignoring the issue raised by janroom.

The thing is, I wouldn't give a shit, in fact I paid because I feel the product is good and I recognise that there are ongoing development costs associated with keeping the rank scraping functional. However I DO NOT LIKE BEING LIED TO.

Just put something up on your sales page that says annual subscription to Live Plan required. Its simple, but my guess is that you think that you will get less sales that way, so you are afraid to which frankly, is dirty.

This is also the first time i heard that there is a subscription for liveplan for rank tracker to work. I just purchased the rank tracker (actually all the software) a month ago. I did a thorough review of the software in the link-assistant website but it never came into my mind that there will be a yearly subscription of LivePlan for the rank tracker to work.

i agree that is a very deceptive tactic.

This is the message after buying the software:

you never explained what "Live! Plan" does. And anyone would think that FREE bug fixes for life means that the program would work for a lifetime.

Here is where the deception took place: search engines updates is also an update right?!


Forever??? What's with the fine print below the site:


Fine print: This lines contradicts with your previous statements above:


Please deal with this issue seriously.

It seems that this is not the best SEO software after all.