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Problem opening rank tracker
 
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Post subject: Problem opening rank tracker
Posted: Thu Aug 19, 2010 12:05 am

Tenderfoot

Tenderfoot

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Anyone else having a problem opening their rank tracker? I open mine this evening, there was an update, when the update finished my rank tracker closed and I can not get it to open up. I have emailed support but still waiting on a response.


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Posted: Thu Aug 19, 2010 12:47 am

Senior

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Yes me too. Ever since the update I can't even open it at all! I tried downloading the update installer manually from this site but the installer won't even open!


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Posted: Thu Aug 19, 2010 1:31 am

Tenderfoot

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roma12345 wrote:
Anyone else having a problem opening their rank tracker? I open mine this evening, there was an update, when the update finished my rank tracker closed and I can not get it to open up. I have emailed support but still waiting on a response.


Anyone from admin care to respond? :D
http://www.balloonking.co.uk


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Posted: Thu Aug 19, 2010 8:39 am

Tenderfoot

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Yep, Rank checker will not open at all :x

OSX 10.5.8, Intel

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Posted: Thu Aug 19, 2010 10:17 am

Site Admin

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really sorry guys, we're working to fix it.

There has been a Java update - please make sure you got the latest version (download at http://java.com ) and then try installing the latest version of our software ( www.link-assistant.com/rank-tracker/update.html ), prior to that deleting previously installed applications and any downloaded installers

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Post subject:
Posted: Thu Aug 19, 2010 10:41 am

Tenderfoot

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LinkAssistant wrote:
There has been a Java update - please make sure you got the latest version

Not according to Apples software update, am I going to have to wait for them to release an update or will you be able to fix rank checker?

Thanks, Jon

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Post subject:
Posted: Thu Aug 19, 2010 12:16 pm

Tenderfoot

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Jon wrote:
LinkAssistant wrote:
There has been a Java update - please make sure you got the latest version

Not according to Apples software update, am I going to have to wait for them to release an update or will you be able to fix rank checker?

Thanks, Jon


Likewise. :D Can you respond please


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Posted: Thu Aug 19, 2010 1:46 pm

Site Admin

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We're releasing an update that will fix the issue - in a couple of hours. You should get a-mail about that with all the instructions. Really sorry for that and thank for your patience!

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Posted: Fri Sep 03, 2010 8:58 am

Newborn

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LinkAssistant wrote:
We're releasing an update that will fix the issue - in a couple of hours. You should get a-mail about that with all the instructions. Really sorry for that and thank for your patience!


If you posted the instructions online, other people with the same problem could benefit from your knowledge as well.


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Posted: Fri Sep 03, 2010 9:50 am

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The instructions were to uninstall the version of Rank Tracker that was causing problems a download the latest version freshly from www.link-assistant.com/update.html

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