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I'm amazed by the fact that not more customers are ringing the alarm bells.
Me too.
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It gives me a sense that you are actually not able to provide us with an adequate solution, otherwise it would have already been implemented. As this was already known in advance.
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Right now we're already running in-house tests of an own multi-billion database of links. This means that you will have a new, very backlink-rich channel for pulling links. You'll be able to use it in SEO SpyGlass in just a couple of weeks.
IMHO it is statements like these, and especially the use of the word *already*, that contribute to the frustration of the above poster. With the YSE shut down having been announced, repeatedly, for such a long time, "already" is a poor choice, as it implicitly gives the current situation the look and feel of an "unexpected accident" that is "already" under control - .... well, almost.
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Its quite annoying, since I am a PAYING customer, I have just recently continued my subscription after the 6 months of using it within the terms of not having to pay a monthly fee.
Why is *anyone* surprized? Basing a business idea on a free service has risks of its own - the lack of forsight and what follows form it being one of them. But this holds true not only for Spyglass itself but for many of *its users* who kept on and on relying on it, all while knowing, for *many months* ahead (years actually, considering the first announcements), that the day was going to come.
The single most important thing to do for a *paid service* relying on the *free* YSE, was to be **properly prepared** for its announced shutdown. And that hardly seems to be the case, IMHO.
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Either sort it out or let us use this inferior product for free, as I might as well use the free version, because when you deduct the amount of missing links, there isn't any need for a paying version.
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Please feel free to contact our customer support folks to get some additional subscription time for SEO SpyGlass, we'll gladly make it up to you for the waiting.
Is this an offer to all customers, or only to those who lose a full 6 months because the signed up week before YSE got shut down ? If so, whats the difference.
IMHO, this offer should
- apply to all paying customers (suspend all Spyglass fees until a working solution is in place)
- be added to the official statement, as in
http://www.link-assistant.com/blog/yaho ... er-nov-21/ - and most importantly, it should have been made clearly and *before* the YSE shutdown, because the date of the YSE shutdown was known, and it was entirely clear to the Spyglass management that no immediate solution was going to be available at that date, and that many customers would be thrown into a waiting loop right away.
rgds
d
Well... with YSE working SEO SpyGlass gave me over 7.000 backlinks for our main page but after shut down of Yahoo Site Explorer it's just slightly over 700 backlinks.
